| Q. |
How do I place an
order? |
| A. |
Any USA or Canada
located University, State or Federal Government entity may proceed to fax a
purchase order to the above number and order using a Purchase Order under Net
30 Day payment terms. ALL PRIVATE BUSINESSES must first complete and submit our
credit application for review. Otherwise, you must pay in advance using a Visa,
Mastercard, American Express, Discover or PayPal. Approved customers
(incorporated businesses, Universities, Hospitals, Government entities, etc)
may fax your order: 1.713.456.2790 or order
online using our order form: Click
Here |
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|
| Q. |
How do I receive the 10% online
discount? |
| A. |
In order to receive the 10% online
ordering discount, you will need to either fax the order to us (1-713-456-2790)
or you may use our online order
form. Other options may exist depending on what type of organization you
are ordering for and where you are located. Additional information is outlined
on our Ordering Instructions page. Click Here.
NOTICE: You do not need to include your credit card details on the fax if you
want to pay in advance using a credit card. Simply include your complete order,
shipping address and all contact details and we will call you for your credit
card information. Best of all, you will still receive the 10% discount!
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|
| Q. |
Are discounts larger than 10%
available? |
| A. |
The 10% online ordering discount is
the minimum discount we offer for online and faxed orders when the order value
is up to $1,000.00 USD. Higher discounts are often available for most items if
your order value exceeds $1,000.00 USD. Please let us know your total order
value and exact shipping location to determine if a larger discount is
available. |
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| Q. |
What is the privacy policy for Bacterius Ltd?
|
| A. |
We do not collect, store or
transmit any personally identifying information from any customer except that
which is necessary to process an order. If you order using a credit card, your
entire order is deleted from our local PGP encrypted hard-drives after
processing.
If you fax your order to us, all sensitive information
(credit card number(s), bank account details, etc) are sent through a cross-cut
paper shredder after your order has been processed. In addition, we offer
encrypted communication to our customers through our Hushmail account:
 **Bacterius**@**hushmail.com** Please remove all ** when sending
us email to our Hushmail account. The ** are included above in order to help
prevent unwanted spam. |
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|
| Q. |
What is your US Federal Tax ID? |
| A. |
The Federal Tax Identification
Number (TIN) is also known as the Federal Employer Identification Number
(FEIN). For Bacterius Ltd, the number is 26-2923078. |
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| Q. |
Where will my product ship from? |
| A. |
We are located in the USA. Exactly
which warehouse we ship from will depend on what class of goods you are
ordering and where you are located. |
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| Q. |
How can I not pay taxes on my order? |
| A. |
If you are a private business and
you are tax exempt, please fax a copy of your sales tax exemption. |
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|
| Q. |
How do you ship your products? |
| A. |
Our preferred carrier for the best
rates and delivery service is Federal Express (FedEx Express and FedEx Ground).
US Express Mail and US Priority Mail Service is an economical option that is
available to most foreign destinations and Military APO addresses. We cannot
ship UPS collect. |
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| Q. |
What forms of payment do you accept? |
| A. |
We accept Visa, Mastercard, American Express,
Discover, PayPal, money orders, certified cashiers checks, bank wire transfer
and Western Union.
Please note that both certified cashiers and money
orders must be from a USA bank.
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