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USA Remit To Address: | Bacterius Limited 14781 Memorial Drive Suite 2969 Houston, Texas 77079 USA |
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| Federal Tax ID Number | 26-2923078 | ||
| International Fax Number | 1-713-456-2790 | ||
| Customer Service | 1-832-474-4110 ****no discounts for telephone orders | ||
| sales@bacteria.us.com | |||
| Encrypted E-Mail | BACTERIUS at HUSHMAIL dot COM | ||
| **** NOTICE:
You will forfeit the 10% online discount if you call in
your order! Please fax or order online |
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| FREQUENTLY ASKED QUESTIONS | |||
| Q: How do I place an order to receive the 10% online discount on the prices of the supplies you sell? | |||
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Any USA or Canada located University, State or Federal Government entity may proceed to fax a purchase order to the above number and order using a Purchase Order under Net 30 Day payment terms. ALL PRIVATE BUSINESSES must first complete and submit our credit application for review. Otherwise, you must pay in advance using a Visa, Mastercard, American Express, Discover or PayPal. FOR CLINICAL OR INDUSTRIAL MICROBIOLOGY TESTING SERVCIES, please request our Request for Services form via e-mail. Please specify English or Spanish language format. |
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| ANSWER: Use our online order form! CLICK HERE In order to receive the 10% online discount, you | |||
| can fax your order to us (1-713-456-2790) or you may use our online order form. Other options may exist | |||
| depending on what type of organization you are ordering for and where you are located. Additional | |||
| information is outlined on our Ordering Instructions page. Click Here. NOTICE: You do not need to include | |||
| your credit card details on the fax if you want to pay in advance using a credit card. Simply include your | |||
| complete order, shipping address, and contact details (telephone number, fax number and e-mail, etc) and | |||
| we will call you for your credit card information. Best of all, you will still receive the 10% discount! | |||
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SAVE AT BACTERIUS LTD ! | ||
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| Q: Are discounts larger than 10% available? | |||
| A: The 10% online ordering discount is the minimum discount we offer for online and faxed | |||
| orders when the order value is up to $1,000.00 USD. Higher discounts are often | |||
| available for most items if your order value exceeds $1,000.00 USD. Please let us know | |||
| your total order value and exact shipping location to determine if a larger discount is | |||
| available. | |||
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| Q: What is the privacy policy for Bacterius Ltd? | |||
| A: We do not collect, store or transmit any personally identifying information from any | |||
| customer except that which is necessary to process an order. If you order using a credit card, | |||
| your entire order is deleted from our local PGP encrypted hard-drives after processing. | |||
| If you fax your order to us, all sensitive information (credit card number(s), bank account | |||
| details, etc) are sent through a cross-cut paper shredder after your order has been | |||
| processed. In addition, we offer encrypted communication to our customers through our | |||
| Hushmail account: **Bacterius**@**hushmail.com** Please remove all ** when sending us | |||
| email to our Hushmail account. The ** are included above in order to help prevent unwanted spam. | |||
| Q: What is your US Federal Tax ID? | |||
| A: The Federal Tax Identification Number (TIN) is also known as the Federal Employer | |||
| Identification Number (FEIN). For Bacterius Ltd, the number is 26-2923078 | |||
| Q: Where will my product ship from? | |||
| A: We are located in the USA. Exactly which warehouse we ship from will depend on what | |||
| class of goods you are ordering and where you are located. If you are a private business and you are | |||
| tax exempt, please fax a copy of your sales tax exemption. | |||
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| Q: How do you ship your products? | |||
| A: Our best rates and delivery service is available through Federal Express. We can also ship by US Express / Priority Mail Service (restrictions apply). We cannot ship UPS collect. | |||
| Q: What Forms of payment do you accept? | |||
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| A: We accept Visa, Mastercard, American Express, Discover, PayPal, money orders, certified cashiers checks, and bank wire transfer. Please note that both certified cashiers and money orders must be from a USA bank. We do not accept bank drafts, foreign money orders or any foreign check payments. | |||